FAQs
When will I receive my product?
I take great pride in ensuring that all my customers receive their orders in a timely manner. Due to our products being hand made please allow the proper time to process a quality product for you. Our processing time for each order is usually within the range of 3-5 business days. I understand how important it is for our customers to receive their products quickly, and I work hard to make sure that each order is processed efficiently. I’m committed to providing you with the best possible service, and constantly working to improve our processes to make sure that your orders are processed as quickly as possible. Rest assured that when you place an order with us, we will do everything in our power to get it to you as soon as possible.
How can I track my order?
We understand the importance of knowing the whereabouts of your package once it's on the way. As a result, we ensure that tracking information is provided to you as soon as it becomes available. Once your order has been shipped, we will provide you with a tracking number that you can use to monitor the progress of your package on the carrier's website. This will allow you to stay up to date on the status of your delivery and make any necessary arrangements to ensure that you receive your package in a timely manner. So, rest assured, we've got you covered when it comes to tracking your package.
What if an item arrives damaged?
We understand that this can be frustrating and inconvenient for you. Our team is here to help you resolve this issue in a timely and professional manner. To assist us with resolving the matter, we kindly request that you contact us immediately and provide photos of the damaged package and products. This will help us understand the extent of the damage and enable us to take the necessary steps to rectify the situation. Rest assured, we will work with you to resolve the issue and send a replacement if necessary. Our goal is to ensure that you are completely satisfied with your purchase and our services. Thank you for your cooperation and understanding in this matter.
Disclaimer
As a professional, we take our customers' health and safety very seriously. Therefore, we would like to reiterate that our skin care products are not intended to diagnose, treat, or cure any medical condition. Our products are developed with the sole purpose of providing nourishment and improving the appearance of the skin. We highly recommend that you consult with a healthcare professional before using our products if you have any concerns or underlying medical conditions. This disclaimer is put in place to ensure that our customers are well-informed and can make an educated decision when using our products. We stand behind the quality and effectiveness of our products, but it is important to note that they are not a substitute for proper medical treatment. Rest assured that our team is committed to providing safe and effective skin care solutions for our valued customers. Your health and well-being is our top priority, and we want you to use our products with complete peace of mind. We believe that by using our products in conjunction with professional medical advice, you can achieve the best possible results and enjoy healthy, glowing skin.